Please notify us within 7 days from receipt of delivery. All returns must be received within 14 days of receipt of delivery, failure to do so may result in no refund being given.
All items must be received in a re-saleable condition i.e. items must show no sign of wear and tear and packaging must not be damaged.
Should we not be happy with the returned goods we reserve the right to ask for further explanation or REFUSE TO REFUND your items.
PLEASE NOTE :- Some costumes are supplied with accessories that are in separate sealed packaging – please do not open the accessories until you are happy the costumes is suitable – FAILURE to do this will result in the costume being non re-saleable and NO REFUND /EXCHANGE WILL BE GIVEN
We do not offer refunds on wigs, hats, facial hair, tights or any undergarments due to hygiene reasons.
Please include your original receipt with the returned order, failure to supply this may result in your refund not being processed. Please use a secure returns delivery method that requires a signature upon delivery.
Please Note:- If you return your order in part or full and the total cost of your order no longer qualifies for free delivery, this amount will be deducted from your refund.
How To Return
Please complete our Returns Form, and include it with your items and original invoice, and send it to:
Giggles & Gear
142 Beacon Road
Download Returns Form
Contact telephone number 0121 366 6895